At Domoserve, we stand behind the quality and reliability of the G3Ferrari and Carillo product lines. We are pleased to provide a 2-Year Limited Warranty on these products, effective from the date of purchase.

This warranty covers defects in materials and manufacturing under normal use. Should a product fail due to a manufacturing defect within two years, we will repair or replace the item at our discretion.

What Is Not Covered
To ensure clarity, this warranty is limited to manufacturing and performance defects. The following conditions and scenarios are not covered by this warranty:

Accidental Damage & Misuse: Any damage resulting from drops, impacts, or improper handling of the product.

Physical Wear: Scratches, dents, cosmetic deterioration, or damage to glass components (such as ceramic glass, oven windows, or display panels).

Moving Damage: Any damage sustained during transport, relocation, or improper storage by the customer.

External Power Issues: Failures resulting from power surges, voltage spikes, lightning strikes, or connection to incompatible power sources.

Neglect & Unauthorized Modification: Damage caused by failure to follow maintenance/cleaning instructions in the user manual, or any attempts to repair or modify the device by unauthorized personnel.

Consumables: Parts subject to natural wear and tear, such as filters, non-stick coatings, or seals.

Warranty Claim Process
If you believe your product is defective and qualifies under this policy, please follow these steps:

Contact Support: Email our support team at info@domoserve.net with your order number, a brief description of the issue, and photos/videos of the defect.

Verification: Our technical team will review the claim to determine if the issue stems from a manufacturing defect.

Resolution: If approved, we will provide instructions for a repair or a replacement. Please note that the customer is responsible for shipping costs to our facility, while Domoserve will cover the cost of returning the repaired or replaced item to you.